Frequently Asked Questions

Everything you need to know about our premium camera gear and support.

What is the warranty period for Kondor Blue products?

We offer a limited lifetime warranty on all our non-electronic hardware and a one-year warranty on all electronic components to ensure your production never stops.

Do you ship internationally?

Yes, we ship our professional camera accessories worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

What is your return policy?

We offer a 30-day return policy for items in original, unused condition. Please note that shipping fees are non-refundable and a restocking fee may apply to certain items.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.

Are your cables and cages compatible with other brands?

Our products are designed to industry standards. While specifically tailored for popular cinema cameras, our 1/4"-20 and 3/8"-16 mounting points ensure broad compatibility across the industry.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay for eligible customers.