Returns & Exchanges

At Kondor Blue, we stand behind the quality of our professional cinema accessories and offer a 30-day return window for items in original, like-new condition. We strive to ensure your production rig is perfect, providing a seamless exchange process for all our filmmaking gear.

1

Initiate Your Request

Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Securely pack the items in their original product packaging, including all screws, tools, and documentation to ensure a full refund.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your shipping box, covering any previous barcodes.

4

Inspection and Refund

Once our warehouse receives and inspects your gear for technical integrity, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing